Refund policy

Last updated: November 2, 2026. Clink Aline (clinkaline.com) is operated by Aurelithoniex Marketing LLC, a limited liability company registered in the State of Missouri, USA (Missouri Secretary of State ID LC014766799). Registered address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701-2443, United States. Email: contact@aurelithoniex.com. Phone: (505) 407-7554.

30-day returns
If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Items must be unused, in their original condition and in the original packaging.

How to start a return

  1. Email contact@aurelithoniex.com with your order number and the reason for the return.
  2. We will reply within one business day with the return address and instructions. Please do not send items back without contacting us first.
  3. Ship the item back with a tracked service. Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Refunds
Once we receive and inspect the returned item, we will notify you by email and issue the refund to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error. Depending on your bank, it may take additional time for the refund to appear on your statement.

Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Exchanges
Want a different colour? Contact us and we will arrange an exchange subject to availability. The fastest option is to return the original item and place a new order.

Cancellations
You may cancel your order free of charge as long as it has not yet shipped. Email us as soon as possible with your order number. Once an order has shipped, the return policy above applies.

Non-returnable items
Items that have been used, washed, soiled or damaged after delivery, and items returned after 30 days, cannot be accepted.

Chargebacks
If you have a problem with your order, please contact us first; we resolve the vast majority of issues within one business day. Chargebacks filed without first contacting us slow down the process for everyone.